On toll roads, thruways, turnpikes and other roadways with limited access, service providers trying to render assistance to motorists can encounter delays. For this reason, USRider, the national provider of roadside emergency assistance for equestrians, reminds travelers to use extra caution when using limited access roads to lessen the chance of needing emergency roadside assistance.

Many restricted access roadways have an operating authority that uses designated service providers, which means that motorists who find themselves in need of roadside assistance on toll roads and expressways are usually limited to using designated service providers. In addition, designated providers usually must be summoned by law enforcement authorities.

“This makes our job as a motor plan very difficult,” said Bill Riss, general manager for USRider. “Our Members can call us to summon help on these roadways, but our options and our abilities to service them are extremely limited. This means they cannot expect help to arrive with USRider’s customary quick response time.”

Long waits on the side of the road are especially bad when traveling with horses. The animals may become dehydrated, sick or panicked, which will lead to a host of other problems.

Another downside to being required to use the road authority’s designated service provider is that many require payment at the time of service and some even accept only cash.

Riss advises travelers to check their route for toll roads prior to taking a trip into an unfamiliar area. It is also recommended that those who travel on restricted-access roadways to be sure to carry extra cash, stock up on water and food for their animals, and know that their motor plan – including USRider – is limited in the service that they can provide.

Aside from being prepared, concerned travelers are urged to contact their state officials about changing these practices that limit the consumer’s choice and lead to unnecessary burdens on travelers.


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