Delivering White Glove Service To Our Members In Need

As fellow horse owners, we understand the importance of feeling safe and secure when traveling with our horses. At USRider, we have been committed to providing this safety and security to our members for over 20 years. As part of this ongoing commitment, we have made a significant investment into upgrading the way we provide emergency dispatch services to our members. These upgrades to our dispatch process and systems will provide white glove level service that is second to none in the roadside assistance industry. Our new improvements  include:

New in-house 24/7 dispatch team staffed by experienced horse owners and enthusiasts

Our new in house dispatch team, lead by over 30 years experience in the roadside assistance industry, will go above and beyond to assure we find you service in the safest, most efficient manner to get you back on the road as quickly as possible.

New dispatch system providing streamlined call handling, service tracking and follow up

We’ve built a state of the art dispatch system to efficiently locate our most qualified service providers, track provider locations and follow up with status updates.

Gold Star provider certification to prequalify providers and track performance

Our proprietary service provider ranking system will track performance history on our regular providers, automatically suggesting the highest ranking providers in your disablement area to our dispatch team.

24/7 concierge service for assistance with equestrian travel needs

Need stabling, vets or farriers while traveling? Our 24/7 concierge service will provide recommendations and arrangement assistance when in need of these additional services while traveling.

Mobile app for service requests and tracking, and membership management

We have developed a new mobile app that will allow you to request service, track your provider through real time mapping, receive updates and manage your membership.

New discount partners with more access to products and services you need

We are continuously working to add new benefit partners to your membership on travel, tack, apparel, trailer accessories, training and more.

What Our Members Are Saying:

“My service was fast. The person that charged my battery had us on our way in no time. When I called USRider, the lady on the phone was so polite and had a man in a tow truck called right away. The person that was with me took information about USRider and is going to sign up. That’s how wonderful our experience was.”

– Ann E. Mount Angel, OR (March 23)

“Everyone was extremely professional and helpful; from the women who first took my phone call to the service man who changed my tire. Both of these individuals followed up several times after the incident was reported to make sure that I knew exactly what they were doing and when my tire would be fixed. Fantastic service!”

– Elizabeth M. – South Carolina (Jan 2022)

 

Our commitment remains the safety and security of our members and their horses. Travel with peace of mind knowing we are dedicated to the continuous improvement of our staff and systems to provide a level of roadside assistance service that is unmatched in the industry.