Email: memberservice@usrider.org
At USRider, the safety of our Members and their Horses are our top priority. To help us keep the focus on, as well as show our respect to, these invaluable components of USRider, we capitalize the words “Member” and “Horse” where these words relate to our Membership program.
USRider endeavors to provide complete and precise information in all communications. The USRider Membership Agreement governs the relationship between USRider and its Members, and provides the complete and accurate description of benefits, and shall be deemed to control in the event of any inconsistencies.
Signing Up
How much does USRider Membership cost?
When does USRider coverage take effect?
When will I receive my USRider Membership Kit?
Member Benefits
How many disablements am I allowed each year?
Does USRider have coverage in my area?
How does your emergency stabling work?
Who is Covered
Does this Membership cover any member of my family?
What if my friend or employee is driving my truck and trailer?
I occasionally haul my friend’s Horse. Am I covered?
Associate Members
Can I add my spouse or child at a discounted rate?
How do you define an Associate Member?
What is the difference between a Primary and an Associate Membership?
Vehicles Covered
Does USRider cover my truck and trailer?
Will you tow a loaded horse trailer?
Does USRider cover me only when I am towing my horse trailer?
Will you cover me if I am towing my horse trailer with my motor home?
Will USRider cover me when I tow my non-horse trailer?
Does USRider cover vehicles with dual wheels?
I just purchased a new horse trailer. Do you need the make and model?
Road Service
Must I disconnect the trailer for service?
Do your service personnel have experience with horses?
How long does it take for help to arrive after I call USRider?
What kind of service vehicle will you send out?
What if USRider cannot locate a Service Provider to help me?
What if I cannot be with my vehicle?
Commercial
I’m a trainer, and haul horses for clients. Am I covered?
My vehicle has commercial license plates.Do I qualify for USRider Membership?
How do you define Commercial Use?
Other
Will USRider replace my existing auto insurance?
Will my current motor plan assist me when towing my horse trailer?
My current motor plan doesn’t cover horses, but I trust them. Why should I switch?
Is USRider Membership guaranteed?
How long has your organization been in existence?
Does USRider cover equine mortality?
How much does USRider Membership cost?
Classic Membership is $189 per year for a Primary Member plus a one-time non-refundable Activation Fee of $29. Associate Membership (Spouse, Domestic Partner, or Child – between the ages of 16-25) is an additional $79 per year per person. The Activation Fee is waived if an Associate joins at the same time as the Primary Member.
Premier Membership is $359 per year, which includes one FREE Associate. An additional Associate Membership, which can include an Employee, is $99 per year per person.
When does USRider coverage take effect? Membership(s) will be effective 24 hours after joining. An email confirmation provides each new Member’s membership number and the emergency phone number, should the Member need roadside assistance before the New Member Kit arrives.
When will I receive my USRider Membership Kit? Approximately 10-14 business days.
What is the “Activation Fee”?
The activation fee is an internal cost to process and open a new Membership and is non-refundable. A “Reactivation” fee occurs if Memberships lapse for more than 30 days.
How far will USRider tow?
For the Classic Membership, the tow benefit is 100 miles or $400, whichever comes first. The same tow benefit is also available for the trailer. Total benefit $800. The Premier Membership has unlimited towing to the nearest ASE Certified Mechanic or Dealership; or, should you choose a different location the tow benefit is up to $600 per vehicle – $1,200 if both truck and trailer need to be towed.
How many disablements am I allowed each year? There is no set limit on the number of disablements per year; however, in order to maintain fair and reasonable Membership Fees for all Members, USRider reviews all unusual frequency of claims based on the average number of Member claims. Usage of services considered excessive may result in limitations on the number of claims allowed, non-renewal, or cancellation of Membership. Excessive use of the plan usually indicates a vehicle is in need of maintenance or repair.
Does USRider have coverage in my area? Yes. As a USRider Member, you have an extensive network of dedicated service professionals ready to assist throughout the United States and Canada. Additionally, at USRider we pay the service providers’ “going rate” and can go outside our network, if necessary.
How does your emergency stabling work? When you have an emergency that requires an unscheduled overnight stay, we will contact local stabling facilities to arrange stabling for your Horse(s). Costs associated with emergency stabling are not covered. Please click here if you would like to join our stabling database.
Does this Membership cover any member of my family? No. USRider Membership is for the named Member. Eligible family Members, such as dependent children, and a spouse or domestic partner, may be added to any plan as an Associate Member.
What if my friend or employee is driving my truck and trailer? At USRider, we cover our Members in any non-commercial vehicle they are traveling in, even if they are not driving, but the Member must be present for coverage to be applicable. If you are not present, this situation would not be eligible for coverage under your Membership. The person driving your truck would need their own USRider Membership to be covered. Employees may be added as Associates to the Premier plan only.
I occasionally haul my friend’s Horse. Am I covered? Yes. We will provide roadside assistance no matter the ownership of horses as long as our Member is present. USRider coverage is not applicable for commercial carriers or haul for hire; and the Emergency Trip Interruption Veterinary Services is only offered to horse(s) owned by the Member.
Can I add my spouse or child at a discounted rate? Yes. Individual Members can add Associate Memberships at the reduced rate of $79 annually for the Classic plan, and $99 annually for the Premier plan. The Activation Fee (Classic Membership only) is waived if an Associate joins at the same time as the Primary Member.
How do you define an Associate Member? An Associate Member is your spouse or domestic partner who is a resident of the same household; your child, who is a resident of the same household and under the age of 19; or your child, whose primary residence is the same household, and who is a tax dependent of the “Member,” is considered a full-time student at an accredited college or university, and is 25 years of age or younger; or Employee (Premier Membership only).
What is the difference between a Primary and an Associate Membership? There is no difference in coverage. An Associate Member enjoys all the same valuable USRider benefits and coverage as Individual/Primary Members – at a reduced rate.
Does USRider cover my truck and trailer? Yes and no. We cover the truck and trailer when the Member is present. USRider Membership follows the Member – not a particular vehicle or trailer.
Will you tow a loaded horse trailer? Yes, we will tow your trailer whether it is empty or loaded with your Horse(s). If your trailer can no longer be used to safely transport your animal(s), we will help locate Alternative Transportation. Alternative Equine Transportation costs are the responsibility of the Member.
Does USRider cover me only when I am towing my horse trailer? No, we cover you, as the Member, in any non-commercial, roadworthy vehicle you are in, regardless of whether you are towing a horse trailer – or whether you are driving. Our Members only need to be present in the vehicle at the time of disablement for coverage to be applicable. The only vehicle(s) we do not cover are motorcycles, mopeds, scooters, or tractors.
Will you cover me if I am towing my Horse trailer with my motor home? Yes, we will cover you if you are in a motorhome.
Will USRider cover me when I tow my non-horse trailer? Yes, we will tow any non-automotive vehicle that is towed by a Motorized Vehicle, as long as they are not being used for commercial purposes.
Does USRider cover vehicles with dual wheels? Yes, as far as we know, USRider is the only motor plan that will service vehicles with dual wheels.
I just purchased a new horse trailer. Do you need the make and model? Congratulations on your new acquisition! You do not need to contact us, as we do not keep track of tow vehicles and/or horse trailers. We cover you in any non-commercial vehicle you are traveling in, even if you are not driving – you only need be present. However, when you do purchase a new trailer, we’d be happy to supply you with some new trailer safety decals upon request. It is also important to know the specs of each trailer you are traveling with – the height, weight, and length – and recommend you have that information available at the time of service.
Must I disconnect the trailer for service? Disconnecting a trailer from a tow vehicle with animals should only be done as a last resort. As you can imagine, each situation is different. We prefer to attempt a repair and avoid towing when possible – especially when animals are aboard. When towing is the only course, we have had great success towing a truck and trailer in tandem to a place of safety where a repair can be made, and/or other options can be explored. Our primary concern is getting you and your Horse(s) off the highway and to a place of safety.
Do your service personnel have experience with horses? No. Providing service to all of the United States and Canada makes it impossible for us to utilize only personnel that are experienced with horses. However, our Member Care Specialists are specially trained and our service personnel are experienced in automobile service, towing and recovery.
How long does it take for help to arrive after I call USRider? Our average Estimated Time of Arrival is 45 minutes, which is well below the industry standard. It usually takes around 10 minutes for a Member Care Specialist to gather your Membership and vehicle information, and type of service, and then another 10 minutes to find a Service Provider. Thus, our average total wait time is just over an hour. However, in the unusual event that you can get someone else to reach you more quickly, we’ll reimburse you or gladly issue a purchase order so you can sign and drive.
What kind of service vehicle will you send out? Our Member Care Specialist will inquire about the nature of your disablement and the type of vehicle you are calling about and dispatch a service vehicle capable of the services needed.
What if USRider cannot locate a service provider to help me? In rare cases, our Members are able to obtain service before our in-house dispatch team can locate an available service provider. In those cases, our Members pay for the service. The Member then contacts the Administrative Office for a Request for Reimbursement form. The form and an original receipt (which is marked paid and is in the Member’s name) should be mailed to USRider within 30 days of the incident. We will reimburse the Member up to the benefit limit, less parts, fluids, taxes or storage fees.
What if I cannot be with my vehicle? For several reasons, including security and liability purposes, our Membership Agreement specifies that the Member must be present when service is rendered.
Can I call ahead for service? Regretfully, we do not permit advanced reservations for service. When you are ready for service, simply dial the emergency number on the back of your card and we will be pleased to assist you.
How do you define Commercial Use? As it relates to our program, Commercial Use is defined as transporting horses for profit.
My vehicle has commercial license plates. Do I qualify for USRider Membership? Yes, our commercial restrictions pertain to the actual use of the vehicle.
I’m a trainer and haul horses for clients. Am I covered? Yes. We will provide roadside assistance no matter the ownership of horses as long as our Member is present. USRider coverage is not applicable for commercial carriers or haul for hire; and the Emergency Trip Interruption Veterinary Services is only offered to horse(s) owned by the Member. You may add your Employee(s) as Associate(s) on the Premier plan only.
Will USRider replace my existing auto insurance? No. USRider does not serve as automobile insurance. USRider is a motor plan that provides emergency roadside assistance and other equine travel benefits. (For a list of benefits, see the Membership area of this website.)
Will my current motor plan assist me when towing my horse trailer? We are not aware of any other motor plan that provides coverage for animals being towed in trailers. However, we recommend that you contact your current motor plan to inquire about their coverage, or review their service contract.
My current motor plan doesn’t cover horses, but I trust them. Why should I switch? We are in our 21st year of operation, and we handle thousands of disablements annually with great precision. Moreover, we have attained one of the highest member satisfaction ratings in the motor plan industry. USRider is a motor plan created for Horse owners by people who own and love horses.
Who should belong to USRider? Anyone who owns, or has the potential for traveling with, a horse.
Is USRider Membership guaranteed? Your satisfaction is guaranteed. The USRider Member Benefits are clearly detailed with no fine print in our Membership Agreement which is provided online. If you are not completely satisfied with the USRider roadside assistance program, you may cancel Your Membership within thirty (30) days from the date of application and receive a full refund of the annual Membership Fee, provided You have not requested any road Services, relocated, or rejoined, in which case we will deduct any road Service fees paid on behalf of the Member, and/or refund on a pro-rata basis. To do so, send an email to memberservice@usrider.org with Your Member ID number, full name, address, and clearly state that You wish to cancel Your Membership and the reason why. If You wish to cancel after thirty (30) days, follow the same procedure and You will receive a pro-rata refund of any unused portion of the Membership Fee and it will come in the form of Your most recent transaction (check or credit card). Regardless of when You cancel, the Activation Fee is non-refundable.
How does your program work? As a USRider Member, when you have a disablement, simply call the emergency toll-free number on your Membership card and a service vehicle will be dispatched to your location.
How long has your organization been in existence? Our program began operation on January 1, 2002, and we have thousands of Members across the United States and Canada.
Does USRider cover equine mortality? Your USRider Equestrian Motor Plan Membership does not provide coverage for equine mortality. However, equine mortality insurance is available through USRider Insurance Services. For more information or to obtain a quote for equine mortality insurance, please visit our Equine Mortality Insurance page.
Is there a deductible? No. Our Members simply sign and drive up to the plan’s covered limits. In rare instances, a service provider may require payment for overages, which should be advised prior to receiving services. Some services, such as a Mobile Mechanic or Winch-Out, operate on an hourly basis in which only an estimate will be given for services.
Do you provide trip planning? No. However, when you have an emergency we will help arrange emergency stabling.
